We care passionately about every customer we help
Partner and Head of Family Law, Rugby
I am Head of Practice Area for Property Management – encompassing our Property Management & Residential Leasehold teams, the largest group in the firm.
The Property Management Debt Recovery function is dedicated to leasehold service charge and ground rent arrears, for which the firm has a prominent reputation, ranking as one of the country’s top firms in this niche area. This success is based not only on diverse skillsets, experience and professionalism, but also on its dedicated, open and accessible approach to its clients. The team work to strict but feasible Service Level Agreements and key performance indicators that are aligned to its clients’ business priorities.
Our Residential Leasehold property specialists advise on all aspects of leasehold law. This niche team handle the complex area of right to manage, including lease extensions and collective enfranchisement claims under the Leasehold Reform, Housing and Urban Development Act; enfranchisement claims under the Leasehold Reform Act 1967; applications to the First-tier Tribunal (Property Chamber) (formerly the LVT) to determine service charge liabilities, appoint a manager or vary leases (pursuant to Part IV of the Landlord and Tenant Act 1987); and the sale and purchase of ground rent portfolios.
I have many years of experience in the areas of operational delivery, customer development and people management. I work hard to coach, develop and motivate individuals in these teams to exceed their own and company objectives.
I have honed my skills in both the commercial and public sectors, both in customer management and operational delivery. One of my strengths is in scoping and delivering projects to Service Level Agreements (SLA) and I have a proven track record in customer retention & growth.
When I am not working, I love to travel, particularly to the Far East. I also like socialising, especially enjoying good food and wine with friends and family!
Head of Practice Area - Property Management