Following the government’s guidance, we are pleased to tell you that our offices have started to re-open.
How will we keep you and our staff safe?
As you might expect, we have introduced some new measures to keep you safe when you visit us.
A thorough risk assessment has been carried out across all three of our offices. We have set out below a summary of some of the key areas from this assessment.
Our aim is to provide a safe environment for you, our staff and to put you at ease when you visit us.
We are open to customers by appointment only.
If you wish to engage with our lawyers by phone, Zoom, Skype, Face Time or any other method, please let us know.
Pre-booked Customer Meetings
- Where a face-to-face meeting is scheduled to take place, you will be asked to complete a questionnaire prior to attending the meeting.
- When you arrive at our offices, you will be collected from an agreed meeting place by the lawyer you are meeting, to enable you to then access our offices.
- Hand sanitiser will be provided, and you will be encouraged to use this as you enter and exit the building.
- The lawyer you are meeting will maintain social distancing throughout and take you directly to a well-ventilated meeting room.
- We have reduced seating in our meeting rooms, and have appropriate signage, sanitiser, and PPE items. You will see a taped division of desks to help maintain social distancing.
- Our lawyers will try and ensure that the time spent with you is kept to a minimum, so that potential exposure time is reduced.
- There will be a minimum 15-minute gap between meetings, so that the room can be sanitised after each use.
- Our employees will be reminded on a regular basis to wash their hands for 20 seconds with water and soap and to remember the importance of proper drying with disposable towels.
- Our staff are also reminded to catch coughs and sneezes in tissues – following “Catch it, Bin it, Kill it” advice and will avoid touching face, eyes, nose or mouth with unclean hands. You can expect to see tissues made available throughout the workplace.
- Staff will be reminded on a daily basis of the importance of social distancing both in the workplace and outside of it.
- Management checks will be undertaken to ensure advice is followed.
- Visible awareness will be reinforced via social distancing posters and signage throughout the office.
- Our lift in Banbury will remain out of service; the lift in Rugby will be limited to single occupancy at a time.
- We have reduced the number of staff in any work area by introducing a rota system. This will enable us to comply with the 2-metre (6.5 foot) gap recommended by the Public Health Agency.
- Our staff have been informed that the wearing of masks and other PPE is not an essential requirement whilst they work within our offices. Our staff have been reminded that the wearing of gloves is not a substitute for good and regular hand washing.
- Hand sanitiser will be provided, and all staff will be encouraged to use this as they enter and exit the building throughout the day.
- The lawyer will wipe down meeting rooms at the conclusion of every meeting.
- Surfaces and touchpoints used will be wiped with antibacterial wipes.
- Frequent cleaning and disinfecting of objects and surfaces that are touched regularly will take place throughout the working day. Particularly in areas of high use, such as door handles, light switches, and meeting rooms.
Screens, Barriers and Workstations
- To increase customer and staff confidence although the use of masks is not a recommended guideline, gloves and masks will be available for use if requested by you.
We are glad to be back and hope to see you soon.