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Partner and Head of Family Law, Rugby
Brethertons is delighted to have been announced as the 2014 ‘East Midlands Regional Conveyancing Firm of the Year’. This success follows on from the past two years, with Brethertons winning the ‘Regional Conveyancing Team of the Year’ award in 2012 and being shortlisted in 2013.
The judging panel included the likes of Santander, Connells and the National Association of Estate Agents. A comprehensive set of criteria was adopted to judge the awards and to celebrate those legal firms from across the country which offer a first rate conveyancing service. In order to win an award, firms had to proceed through a rigorous six stage process, which included a mystery shopping exercise and an interview.
The award was collected at the glittering gala dinner, held at The Ricoh Arena in Coventry on the 24th September 2014. Michael Dibben, Conveyancing Partner at Brethertons, said: “I am delighted that we have been acknowledged for our conveyancing expertise, and I am honoured that the customer focus and attention to detail we bring to our clients at Brethertons has been recognised by winning this prestigious accolade.”
Victor Olowe, Managing Director of Winzest Consulting and a judge of the awards said:
“The firm has demonstrated their strong ability to manage the increased workload over the recent months in an effective and efficient way. The firm’s approach to managing the risks arising from increased workload is comprehensive including appropriate redesign of workflows and processes which is commendable.
The firm’s commitment to delivering a better customer experience is evident through its investment in the development of a new technology platform that aims to deliver enhanced digital delivery, better communication and increased flexibility.”
Victor continues to say: “The relatively high proportion of work from former and existing customers’ demonstrates the level of customer satisfaction and trust that the firm has consistently achieved.”
Brethertons conveyancing services range from buying and selling properties to re-mortgages and transfers of equity. Our Conveyancing teams are available 8.30am-5.30pm Monday to Friday and 9.00am-12.30pm on Saturday.