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Partner and Head of Family Law, Rugby
We have been accredited with the Law Society’s Lexcel accreditation for excellence in legal practice management and client care.
The Lexcel accreditation is awarded to law firms that can demonstrate excellence in structure and strategy, financial management, information management, people management, risk management, client care, and file and case management. The accreditation is flexible and allows firms to apply the framework in the way that best suits its customers.
We have been accredited with the Law Society’s Lexcel quality mark since its first application in 2011. We are a pioneering legal services provider with offices in Oxfordshire and Warwickshire, practising all areas of commercial and private client law. We have developed expertise in complex and niche areas of law, gives us a national reputation to complement its regional reputation as a refreshingly forward-thinking law firm.
Compliance Officer and Partner at Brethertons, Linda Jones is responsible for the effective implementation of the Lexcel framework. “A quality management system is vital to ensure we’re delivering an unrivalled customer service experience for our clients. Our practice management framework has been independently assessed and awarded the Lexcel standard, which demonstrates our commitment and ability to consistently deliver services that delight our customers, improve their satisfaction and help us make sure our working practices align to the strictest controls.”
Linda continues, “The Assessor was, again, very impressed with us and pleased with the way we manage the firm. He was particularly impressed that we had got to grips with a new version of Lexcel in quite a short space of time. It really does make me proud when I hear such great things about our firm and it certainly makes my job easier knowing how all committed our staff are to ensuring we deliver the best possible service for our customers.”