We care passionately about every customer we help
Partner and Head of Family Law, Rugby
As Operations Manager for the Family department, I am responsible for the day to day management of the firm’s fixed price team, managing the complaints process and supporting the department to deliver improved processes that enhance the customer experience.
I have over 25 years experience of working in both the public and private sectors, my most recent position having been with a national service provider recognised as a leader in their area of expertise, delivering efficient and effective operations with a focus on continuous improvement.
I am passionate about listening to customers and using their feedback to help to deliver necessary improvements as part of a progressive law firm that is not bound by tradition.
Away from work I enjoy running (injuries permitting), listening to music and spending time with my family.