We care passionately about every customer we help
Partner and Head of Family Law, Rugby
In my role as the Business Change Manager, I am responsible for supporting a large number of key projects from their first identification, to successful implementation across all operational areas within the firm. On a daily basis, I can be seen writing design plans to assist Brethertons in achieving continual and innovative business change. I frequently use Business Process Mapping to analyse how efficiently we are currently working and seek to improve the way we do business.
My journey at Brethertons began 6 years ago as a Debt Recovery Manager in the Property Management Department. During my time in this role, I developed a natural interest in analysing legal process and how this could be made more effective. From there I became a Client Interface Manager where I was able to improve efficiencies related to our Debt Recovery Procedure, work with a niche Case Management system and realise the benefits that this work had not only to ourselves, but also to our customers.
In early 2013, I joined the Client Services Team as an Associate for Service Quality. Here, I closely analysed customer feedback to improve both customer satisfaction and service quality. More recently, I have been working on the implementation of Brethertons new Practice Management System called Peppermint. This role has given me the opportunity to gain project management experience on the firm’s largest project.
In November 2013, I was successfully accredited as a PRINCE2 Practitioner. In March 2015 I achieved a Diploma in Leadership and Management from the ILM and became a Microsoft Certified Professional.
During my time away from the office I enjoy running and cycling. I challenge myself to complete at least one half marathon each year and did manage to make my way around the London Marathon in 2013. I’ve always wanted to cycle abroad and am currently planning my own version of the Tour de France this summer!
Partner & Business Change Manager