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Keynote speakers

We have some exciting Keynote Speakers at this year's Property Management Unwrapped.

Investment or Development - It’s all the same. Isn’t it?

Kelly Bream







 

Kelly Bream - Berkeley Homes & Dan Harrison - Pier Management Limited (Regis Group)

Managing blocks of flats is a hard enough job, but a really great managing agent must also keep in mind their client's particular needs and expectations. In addition, if their client is also one of the most prestigious developers in the country or a ground rent investor who owns several thousand units, what is really required? Do you understand the differing business models of your clients? Do you feel the need to adapt the way you work depending upon who you are working for?

If you are looking to forge strong, watertight relationships with major clients such as these you can not afford to miss this talk. Kelly Bream and Dan Harrison are joining forces to give you a better insight and understanding into what they look for from a development and, just as importantly, from their managing agents. Whether it is a return on investment or reputational retention they will reveal the secret to keeping them happy.

 

Leading the Feeling of Service

Henry Hopkins - Accelerator Solutions

There was a time, not so long ago, when ‘customer service’ was a department – a place where all the issues and complaints got sent, never to be seen again. Now it’s seen by many as the future ‘enabler’ of business growth, with responsibility shared widely across the organisation, starting with leadership from the top. Increasing expectations from customers, combined with the rapid rise of social media, have made it absolutely critical for businesses to appreciate the human side of customer service and the impact it has on reputation and loyalty. Unresolved issues can be very expensive when all the implications are taken into account. On the other hand, taking ownership and resolving issues quickly can actually increase the customer service perception! This session will be supported by recent data on customer service, together with an overview on building positive interactions through Emotional Intelligence.

 

Helicopter View of the Sector



Andrew Bulmer, RICS

Andrew will give a helicopter view of the sector, including how institutional PRS is evolving with Housing Associations, the trend towards blended tenure buildings encompassing affordable, PRS and owner occupation, the latest developments in leasehold valuation practice and why all of this matters to leasehold managers.

 

How to be a Productivity Ninja

Graham Allcot

Graham Allcot - Think Productive

In the age of information overload, traditional time management techniques simply don't cut it anymore.  Thankfully there is a better way: The way of the Productivity Ninja!  Using techniques including Ruthlessness, Mindfulness and Stealth & Camouflage, you will get your inbox down to zero, make the most of your attention and learn to work smarter, not harder.

We are excited to announce that Graham Allcot, founder of Think Productive, one of the world's leading productivity training and consultancy companies, will join us at this years Property Management Unwrapped in order to show us how we all can become Productivity Ninjas!