How do we differentiate our client service and what’s so exceptional about it?
We take client service seriously. Our approach is to provide you with efficient, quality legal advice and services, with a high degree of personal attention. We aim to provide this at a fair cost.
Our service standards are integrated across the firm, as illustrated in our Client Relationship Process. We aspire to our ‘Ten Golden Rules’ of client service and we provide training and personal development to keep our professionals at the top of their game. Our firm operates a structured reward scheme for staff who excel at client service and we think that this gives us the edge.
‘Ten Golden Rules’ of Exceptional Client Service at Brethertons LLP
Personal Attributes for all staff to demonstrate:
- LISTENING SKILLS
Commercial Attributes for all staff to demonstrate:
EFFICIENCY OF SERVICE
At Brethertons LLP, we believe that client service is paramount. In our recent Client Survey Questionnaire, 94% of the clients who took part told us that they would definitely use us again, and this is indicative of our client base, where many clients return to us again and again for all their legal needs, and regularly recommend us to their friends and colleagues.
Don’t take our word for it – throughout this site you will see quotes and testimonials from satisfied clients.
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